Unhandled received connections
A connection in Mitigater is the link between products — showing how items are combined, sold, or passed along in the supply chain. Each connection must be registered with the article numbers of the products involved.
1. A connection explained
In Mitigater, a connection represents the link between two products.
For example, a chair is connected to the wood it is made from.
A single product can have multiple connections. For instance, the same chair might also be connected to the color or paint used.
When a client sends a connection request, they suggest linking their product to one you supply. They’ve added the product they buy from you, but you need to upload and connect your actual product.
The connection isn’t complete until you confirm it.
2. Big numbers of data
This example shows you how to handle connections one by one. If you want to handle big numbers of data use our excel-import.
Click here to learn how to import many products with Excel.
3. Find your received connections
Navigate to the Home section to access your dashboard, where all important notifications and invitations are centralized. This means that you have unhandled received connections.
Click "Show all received connections" for a quick way to reach all your received connections.
4. When a connection was made automatically
When an unhandled connection has status "Received", and no warning, it means that the connection was made automatically to a product you already had in the system.
Locate the specific connection you want to connect. The three dots indicates that there are settings available.
If the connection is already made automatically and it is correctly connected - just click confirm
5. When no matching product was found
When no matching product was automatically found for the received connection, it might be that you already have the product, but you gave it another product number than suggested by your client.
To connect an existing product you also open the settings.
Select to connect an existing product.
Click change on the current connections detail view.
Do not forget to confirm the connection from the settings list.
6. When you have not yet uploaded the product
When no matching product was automatically found, it could also be that you have not yet added that product to Mitigater.
Click on the settings icon.
7. Add a new product
You can see the requested product above the form to help you with what information to add.
Just click the suggested name and/or product number to copy the values when you want to use the same. But if you use another article number and/or name than your client wrote - don't do this. Then type your own values.
When the product information is added click "Save and connect"
The new product is added and automatically connected to your clients product.
8. Filter connections
Filter on Confirmed under Received to see all your confirmed connections.
