Unhandled received connections

When a client sends you a connection request, they are linking one of their products to something they buy from you. You need to review and handle these connections for the supply chain to be mapped correctly.

What is a connection?

A connection in Mitigater represents the link between two products in the supply chain. For example, if you sell wooden boards to a furniture maker, the connection links their chair to your board. Each connection is registered with the product numbers of the products involved.

A single product can have multiple connections — for instance, a chair might be connected to both wood and paint from different suppliers.

How received connections work

When a client sends you a connection request, they have already specified what they buy from you. Mitigater tries to automatically match the request to one of your products. If a match is found, you just need to confirm it. If no match is found, you need to connect or create the product yourself.

Find your received connections

On your dashboard, the "Action needed" section shows how many unhandled received connections you have. Click "Handle connections" to go directly to the connections page.

Unhandled received connections on the dashboard

Ready to review

Connections that were automatically matched to one of your products appear under "Ready to review". If the match is correct, click "Confirm". If not, click "Reject" or use the three-dot menu to connect a different product.

Tip: Use the checkboxes to select multiple connections and confirm or reject them in bulk using the action bar at the bottom of the page.

Needs your input

When no matching product was found, the connection appears under "Needs input". You have two options:

Match product — if you already have the product in Mitigater but it was not automatically matched (e.g., different product number), click "Match product" to search for and link the correct product.
Create product — if the product does not exist in Mitigater yet, click "Create product" to add it and connect it in one step. The client's requested product information is shown to help you fill in the details.

Note: After matching or creating a product, remember to confirm the connection. The connection is not complete until confirmed.

For large volumes of data, you can use the Excel import instead:

Learn how to import data with Excel.

Next step: Learn how to handle products without connections.